Understanding The Real Reasons Behind A Customer Decision Is Hard. We Make It Easier.
We don't believe in sending surveys over email. We focus on understanding your business, and customise our data collection process together with you.
This is how we do it.
1
Scoping
We start every project with a 2-5 hour scoping workshop to understand your business and your product or solution.
We identify clear objectives, deliverables, and reporting structure.
2
Question Customisation
Once we understand what makes your business unique, we work together with your team to customise customer interview questions.
We don't want to waste your prospects' or customers' time by asking generic questions.
This typically takes 5-10 hours.
3
Conducting
Interviews
This phase is on us. Customer interview are between 15 and 45 minutes. Our interviewers are trained professionals.
4
Report Creation
Once the interviews are conducted, findings are summarised and presented as you require.
We're proud to say that 94% of our customers return for a second engagement.